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Evidence Guide: BSBXCM401 - Apply communication strategies in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBXCM401 - Apply communication strategies in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate workplace communication

  1. Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction
  2. Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds
  3. Use problem solving and decisionmaking skills to resolve any communication challenges
  4. Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved
Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem solving and decisionmaking skills to resolve any communication challenges

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and support team communication

  1. Ensure all communication is consistent with legislative and organisational requirements
  2. Provide performance feedback and additional support to others when required
  3. Seek feedback and assistance from others to improve own communication techniques
  4. Collate and report any important information and unresolved issues to relevant superiors
Ensure all communication is consistent with legislative and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide performance feedback and additional support to others when required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback and assistance from others to improve own communication techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate and report any important information and unresolved issues to relevant superiors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for communication

  1. Identify work activities requiring communication
  2. Establish communication requirements for identified work activities
  3. Identify communication roles for self and others to complete activity
  4. Seek assistance or clarification regarding communication objectives as required
  5. Select appropriate method of communicating information internally and externally based on organisational requirements
Identify work activities requiring communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication requirements for identified work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communication roles for self and others to complete activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance or clarification regarding communication objectives as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate method of communicating information internally and externally based on organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies to provide work instruction

  1. Use appropriate presentation methods to communicate information or instruction based on the requirements of audience
  2. Use appropriate method of communicationto communicate information or instruction based on the requirements of audience
  3. 2.3 Negotiate expected work requirements with others and clarify that instructions have been understood
Use appropriate presentation methods to communicate information or instruction based on the requirements of audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate method of communicationto communicate information or instruction based on the requirements of audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Negotiate expected work requirements with others and clarify that instructions have been understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to:

identify the communication requirements for a work activity and assign roles to others to fulfil those requirements

select appropriate communication method for relevant audience and according to organisational requirements

articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback

present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered

demonstrate problem solving techniques to negotiate and resolve communication challenges

evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

legislative requirements relevant to workplace communication

organisational requirements relevant to workplace communication (including digital form):

policies and protocols

codes of conduct

organisational reputation and culture

techniques to resolve communication challenges

methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

presentation methods to present and convey workplace information or instructions:

formal presentation using visual aids and prompts

informal team meeting or instructional briefing

written work instruction for a process or procedure

communication methods suited to audience and workplace requirement:

verbal means: telephones, mobiles, video conference

written means: emails, SMS, social media

communication challenges relevant to performance evidence:

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate communication

use of visual prompts and presentations

communication that falls outside of workplace policy

key relevant features of:

different communication styles

different communication methods

cross cultural communication techniques.